Any Questions?

Shipping and Delivery

What is a pre-order?

A pre-order is a product that is in stock and has not yet been distributed to our fulfillment centers. You can still order these products and we will ship them as soon as the stock arrives. The shipping date is usually the one indicated on the product page or a date close to it.

What are the shipping and delivery terms?

Orders are usually dispatched within 72 hours. Once your order has been dispatched, you will receive an email with tracking details so you can closely follow your package until it reaches its destination.

Delivery times vary depending on your location. If you choose express shipping, your order will be delivered to you within 1-3 business days. If you choose standard shipping, the delivery time is 2-8 business days. Standard shipping is free for all orders over €50.

For most deliveries within Europe, we mainly use Evri International.

**Please note: All shipping times are based on the advertised ship date. If your item has a pre-order date (listed on the product page), this is the approximate ship date and pre-ordered items will ship within the timeframes listed above.

 

How much are the shipping costs?

If you live in Europe, standard shipping is free for all orders over €50. For orders under €50, standard shipping is €9.99.

Multiple delivery options (including express or expedited delivery) are available at checkout.

 

What is covered delivery?

Covered or insured shipping guarantees that your order will be replaced in the rare event that it is reported lost or stolen by the courier. However, if you do not select the covered shipping option, we cannot guarantee that your order will be replaced if it is lost or stolen.

You can choose the delivery insurance option when paying for your order.

 

Can I change my shipping address?

It's totally possible! If your order hasn't shipped, please send us your new shipping address details as soon as possible so we can change it for you. To let us know your new shipping address, send us an email at hellosimplify@gmail.com .

If your order has already been shipped, don't panic! You can always redirect it via the Evri International tracking link in your shipping confirmation email.

*Please note that we are unable to redirect or recover orders that have been delivered to an incorrect address, so please be sure to carefully check the address details you entered when checking out your order.

 

Help! My order is lost or not delivered?

Although Evri International estimates the standard delivery time to be between 2 and 8 business days, delivery may be delayed beyond this time frame. In this case, your tracking number may display the words "delayed delivery".

If your order is not delivered within 20 days, please contact us and we will then open an investigation with Evri International.

*Please note that the investigation time may differ from one carrier to another. We will do our best to help you find a quick solution.

 

Do I have to pay customs duties or import fees?

Please note that if you are located outside the EU, you may have to pay additional customs duties and/or import fees to receive your order.

What is the return policy?

We offer free returns for 30 days from the date your order was delivered/received.

However, not all items are eligible for a return. Any products excluded from our return policy will be indicated on the product pages and/or at checkout. To qualify for a return:

1. Return of the item(s) must be made and submitted to the post office within 30 days from the date of delivery/receipt of the order.

2. The item(s) is/are not marked "Final Sale" (or clearance or similar) or "Non-Returnable" at the time of purchase, unless it is/are defective.

3. The item(s) must be returned in its original packaging and in "like new" condition. This includes any attached tags, shoe boxes, ribbons, and special packaging.

4. You must provide a photo of the item(s) before returning it(them) so that we can assess its condition.

*Note: If you request a refund for a bundle, the bundle price is no longer valid. Any items you keep will default to the current sale price and a refund will be issued for the remaining amount.

Example : 

Purchase a Pack for €84.

Return, current sale price = €51. Your refund is €84 - €51 = €33.

The above information is just an example. The total amount due will be calculated at the time of refund request.

Please email hellosimplify@gmail.com to make your referral.

General questions

Can I send an order for a gift?

Yes, it is possible! You can send Simplify products as gifts by indicating the address of the lucky recipient in the "shipping address" field and your address in the "billing address" field.

*Please note: As we use external distribution partners, we are unable to include messages in the package - we apologize for this!

Contact us

I have a problem with my order, what should I do?

Email us at hellosimplify@gmail.com and let us know your issue. We promise to resolve issues as quickly as possible.

How to contact Simplify?

Our Comfort Advisors are available via email and live chat 24/7. Expect a response within 24 hours.

Send an email to hellosimplify@gmail.com and we will get back to you as soon as possible.

To start a live chat with our Comfort Advisors, click on the speech bubble icon at the bottom left of your screen.

Our Comfort Advisors are available via email and chat 24/7, so you can expect a response within 24 hours!

How to apply a discount code?

Simply proceed to checkout and on the first page you will find a box for "Gift Card or Discount Code". Enter your discount code and click "Apply". Discount codes are entered before the checkout page so you know exactly how much you are saving.

*Note: Only one discount code can be applied per order. If you plan to purchase multiple items with multiple discount codes, we recommend placing separate orders. Some discounts are pre-applied via the strikethrough price on the product page. If a code does not work on your order, please ensure you have applied the correct code for your order.